Australia Post Shipping Costs (weight dependent): Please allow extra time due to Covid shipping delays
  • Australia: $12-$20
  • International: $45-$80

All orders are typically processed within 24 hours pending availability and credit card verification.
Once processed your order will be shipped and delivered within Australia estimated between 1-4 business days.
International orders are estimated to be delivered between 5-10 business days.
Unless otherwise agreed, LILAC & LOTUS ships item/s using Australia Post. Australia Post will provide tracking numbers for all deliveries allowing the Purchaser to track the status of delivery. Once an item/s has been dispatched, LILAC & LOTUS will notify the Purchaser by email with a tracking number. The delivery times are estimates only and LILAC & LOTUS will not be accountable for late deliveries, damage or loss relating to late deliveries. The Purchaser must provide LILAC & LOTUS with all the correct delivery information. LILAC & LOTUS will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post.
LILAC & LOTUS is unable to redirect an order once item/s have been dispatched.

We do our best to ship item/s as soon as possible. Once an order is submitted we are unable to change or cancel the order.
If you have changed your mind about your purchase, please follow our returns procedure.
We do not offer exchanges or refunds on earrings, nose rings, headpieces and sale items.