Returns

Returns & Store Credit Policy

At LILAC & LOTUS, we do not offer refunds for change of mind purchases.

If you wish to return an eligible item, you must follow the process below:

• You must notify LILAC & LOTUS by email at enquiries@lilacandlotus.com.au within 7 days of accepting delivery.
• Returned item(s) must be sent back within 7 days of delivery.
• You must provide proof of purchase, such as your order confirmation email, invoice or bank statement.
• Item(s) must be returned via registered post in their original, unworn, unused condition, with all original packaging intact.
• The purchaser is responsible for all return postage and handling costs.

Once your return has been received and inspected, and provided it meets the above conditions, LILAC & LOTUS will issue a store credit equal to the original purchase price of the returned item(s). Store credit can be used towards the purchase of any item available on the LILAC & LOTUS website and is not redeemable for cash.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible with details and photographs of the fault. Where a product is confirmed to be faulty, LILAC & LOTUS will provide a remedy in accordance with the Australian Consumer Law. 

Non-Returnable Items

For hygiene and clearance reasons, we do not accept returns on:

• Earrings
• Nose rings
• Headpieces
• Candles/diffusers
• Sale items

This policy does not affect your rights under the Australian Consumer Law.